Frequently Asked Questions

CommandCore is the industry's first truly unified platform that delivers eight packaging-native operational pillars on a single connected foundation. It is designed for modular adoption, allowing packaging manufacturers to build operational excellence while architecting their future.

Historically, manufacturers managed operations across disconnected systems or a collection of modules duct-taped together through integrations.
CommandCore™ replaces integration complexity with architectural simplicity by running on a single database architecture where all pillars share the same foundation.

The platform unifies:

• ERP Foundation
• MES (Manufacturing Execution)
• Control Systems
• Operational Excellence
• Smart Scheduling
• Quality & Compliance
• Sustainability
• Smart Supply Agility

These powerful engines are incorporated into the unified CommandCore™ architecture. For example, the naming architecture will evolve to encompass CommandCore™ ERP, CommandCore™ Scheduling,  CommandCore™ MES, and CommandCore™ Control.

Unlike generic ERPs adapted for packaging as an afterthought, CommandCore™ understands substrates, dies, waste factors, press makeready, and carbon
accounting out of the box. It eliminates the need for prolonged customization or translation layers.

Yes, the modern platform foundation is built on a cloud-native architecture that is mobile-first, features embedded Business Intelligence (BI), and uses an open API ecosystem for future growth.

Because all pillars share a common data model, data flows bidirectionally in real-time. If a substrate cost changes in purchasing, it instantly flows through to scheduling and sustainability reporting—meaning teams change data once and see it everywhere, eliminating manual reconciliation.

The ERP Foundation provides a single source of truth from quote to cash. It handles estimating, quoting, order management, inventory, and costing. By eliminating duplicate data entry and manual handoffs, it protects margins and accelerates order cycles with fewer errors.

MES connects planning directly to the shop floor in real-time, turning plans into perfect execution. It provides instant visibility across orders and machines, enabling teams to spot issues early, track waste accurately, and fix variance without stopping the line.

While MES tracks execution, the Control Systems pillar takes operator guesswork out of production by capturing live machine data for closed-loop, real-time adjustments. It embeds best-practice machine standards so you get repeatable quality at higher throughputs, regardless of the shift or site.

Operational Excellence standardises how work gets done using automated workflows, costing insights, and built-in audit trails. This drives higher accountability, lowers process variance by enforcing the same process every shift, and ensures continuous improvements stick across multi-site operations.

Smart Scheduling uses algorithms to build realistic, optimised plans based on true capacity and real constraints. It allows planners to run rapid "what-if" scenarios in minutes rather than hours, reducing changeovers and allowing plants to replan fast when materials or priorities change.

This pillar builds quality directly into every run using in-process checks and structured NCR (Non-Conformance Report) and CAPA workflows. By linking quality actions to real production events with end-to-end traceability, it ensures fewer defects escape and speeds up issue containment.

No. It turns actual raw operational data into credible, job-level carbon insights. This provides an always-ready audit trail for regulatory disclosures and helps manufacturers respond quickly to customer demands while making sustainability decisions that protect margins.

Smart Supply Agility connects internal teams, customers, and suppliers through a self-serve digital ordering workflow. It automates order capture, aligns forecasting with safety stock, and manages B2B portals — heavily reducing emails, manual admin, and supply chain friction.

No. CommandCore™ is designed with a Flexible Growth Path. Customers do not have to deploy all eight pillars at once; they can start where they will see the fastest return, prove value, and expand when ready.

This path deploys Smart Scheduling and MES first. It is designed to provide visual capacity command, identify hidden capacity, resolve real-time bottlenecks, and typically helps reduce unplanned downtime by 10–20%.

This path begins with the ERP foundation (Estimating/Quoting) and Control. It helps capture previously missed margins, reduce substrate waste, and accelerate pricing confidence before adding scheduling to optimize production flow.

This path focuses on Quality & Compliance alongside Sustainability. It is ideal for manufacturers facing heavy regulatory pressure, offering audit trail confidence, carbon reporting, and customer transparency before expanding into full operational integration.

CommandCore™ is designed to prove measurable value in 60 to 120 days on the first deployed pillar.

We operate on a "Stay With You" core value. Post-go-live engagement includes continuous optimization, real-world refinement, and quarterly value reviews tied to agreed success metrics.

Multi-site operations often suffer from differing standards and disconnected data. CommandCore™ provides one version of the truth and a consistent data foundation for cross-plant benchmarking, allowing standardisation without forcing a rigid one-size-fits-all approach.

With older operators retiring, "tribal knowledge" is at risk. CommandCore™ digitizes the shop floor, automates data capture, and embeds best-practice machine standards, resulting in a 2–4% labor efficiency gain and reducing reliance on manual operator guesswork.

Yes. The platform gives total control over complex laminations, roll-stock inventory, and complete end-to-end traceability, tracking waste precisely at every converting stage from extrusion to slitting.

As the average weight of cardboard steadily drops, historical grade labels no longer predict corrugator performance accurately. CommandCore™'s Control pillar captures live machine data and tracks performance metrics as a connected system, giving real-world visibility into board performance.

Yes. The Sustainability pillar turns operational data into credible, job-level carbon insights rather than mere estimates. It provides an audit trail for sustainability metrics, helping manufacturers respond quickly to the ~45,000 supplier disclosures requested globally.

It moves operations from reactive firefighting to proactive command. Plant Managers gain real-time visibility into every job, machine, and constraint, ending the daily manual reconciliation of disconnected systems.

It transforms fragmented data into complete financial visibility. CFOs gain a single source of truth from quote to cash, enabling real-time job costing and variance visibility based on operational drivers.

Estimators can quote with accuracy backed by real production data, estimating once and using the data everywhere. CSRs gain clear job status visibility and fewer manual handoffs, allowing them to answer customer inquiries accurately without chasing down floor supervisors.

No. In CommandCore™, BI isn't a separate module accessed occasionally; embedded intelligence is woven into every decision point across all pillars.

The Quality & Compliance pillar standardizes NCR capture, routing, and closure. It links quality actions directly to production events with end-to-end traceability, allowing for faster containment and repeat prevention.

Yes. Scalable MES solutions match the needs and budgets of SMEs. Smaller companies can start with core features—like scheduling or production tracking—and expand over time to level the playing field and win business through better reliability.

Our North Star Decision Filter asks: "Does this create unified value or fragment it?" Every product decision, UI choice, and customer conversation is driven by building connections that create unified operational truth, capability, and clarity, explicitly rejecting software fragmentation.

The solution is deployed on AWS, but ePS fully owns the delivery and management of the Cloud Services for the customer. Our internal cloud architecture team is the owner for any deeper technical questions regarding our cloud setup.

The core platform architecture remains single-tenant. However, we have specific multi-tenant applications (such as Paxis) that are part of the platform. It is possible to deploy both single and multi-tenant solutions on the backend for a customer, and the experience is completely seamless to the user.